Gaming is for fun, not stress. Responsible gaming at pq99 means you always play on your own terms — set your limits, take breaks when needed, and ask for help when it matters.
Set Your Own Deposit and Betting Limits
Take a Break Anytime
Long-Term Break Options
Support for Any Issue
Enjoy gaming on your own terms. Our safety features are always here to help you stay in control.
Set your own daily, weekly, or monthly deposit limits. Once a limit is in place, it takes effect immediately, and increasing it requires a 24-hour waiting period — a measure in place for your protection.
Set a time limit for how long you play in a single session. Once the time is up, pq99 will automatically alert you and, if needed, end the session.
If your losses exceed a set amount, your session will automatically end. This feature protects you from significant losses and helps you stay within your budget.
Take a break of 24 hours to 6 weeks. During this period, you won't be able to log in to your account. It's a straightforward way to step back from stress or excessive gaming.
Self-exclude for a longer period of 6 months to 5 years. During this time, your account will be fully deactivated and you will not receive any promotional messages.
Pq99 will periodically remind you how long you've been playing and how much you've won or lost. This information helps you stay informed and make mindful decisions.
Responsible gaming means treating gaming as a form of entertainment — not a source of income or a way to cope with stress. At pq99, responsible gaming is a core principle. We believe that when players are aware of their own limits, gaming becomes truly enjoyable.
Online gaming is a legitimate form of entertainment. But like any pastime, it should be enjoyed regularly and in moderation. At pq99, we want every user to play with a clear head, within their limits, and with genuine enjoyment.
Responsible gaming means enjoying gaming while keeping your time, money, and mental energy in check. It's not a restriction — it's protection for your freedom.
Problem gambling often develops gradually, and players may not realize it's becoming an issue. Recognizing the warning signs early makes it much easier to address.
If you or someone close to you shows any of the signs below, seek help immediately.
Financial Signs: Betting beyond your means, borrowing money to play, or being unable to pay bills and debts.
Psychological Signs: Feeling restless when unable to play, with thoughts of gambling constantly on your mind.
Social Signs: Hiding your gaming from family and friends, or experiencing strain in your relationships.
Behavioral Signs: Being unable to stop even when you want to, and repeatedly placing bets to chase lost money.
If you recognize any of these signs in yourself, contact pq99's support team without delay or use the self-exclusion option.
Answer these questions honestly. If you respond "Yes" to most of them, please consider seeking professional support.
Do you sometimes spend more time or money on gaming than you originally planned?
Do you find yourself betting more in an attempt to recover money you've lost?
Do you feel irritable or uncomfortable when told to stop gaming, or when you try to stop yourself?
Do you hide your gaming habits or spending from family or friends?
Is gaming affecting your work, studies, or family responsibilities?
Have you ever felt you needed to stop gaming but found you couldn't?
Have you ever borrowed money or dipped into emergency funds to keep gaming?
If you answer "Yes" to more than three questions, we strongly encourage you to speak with our support team. Seeking help is a sign of strength.
At pq99, we have developed a range of effective tools to promote responsible gaming. These tools are entirely in your hands and can be activated at any time.
Set daily, weekly, or monthly deposit limits from your account settings. Reducing a limit takes effect immediately; increasing one requires a 72-hour cooling period.
Set a cap on the maximum amount you can wager within a given period. This helps prevent impulsive high-stakes bets.
Set a maximum playtime for each session. When the time is up, our system will alert you and can automatically log you out if needed.
Take a temporary break of 24 hours to 42 days. During this time, no deposits or bets can be made on your account. You'll also stop receiving promotional emails while cooling-off is active.
For long-term issues, self-exclude for 6 months to 5 years. Your account cannot be reactivated during this period. It's the strictest but most effective protection available.
To activate these tools, go to your account settings or reach out to our 24/7 live chat support.
Pq99 is strictly a platform for users aged 18 and above. We take firm measures to ensure that no minors can access our platform.
If you suspect a minor has accessed your account, notify our support team immediately. We will take prompt action.
If you feel gaming is having a negative impact on your life, don't hesitate to reach out for help. pq99 is always here for you.
Our responsible gaming team is active 24 hours a day, 7 days a week. Reach out via live chat at any time. Our support agents are specially trained, and your privacy is fully protected.
Gaming addiction is a recognized mental health condition. Speak with a professional counselor or therapist, and contact your local doctor or hospital for mental health services.
Use our Live Chat for instant 24/7 support.
Email us at [email protected] for further assistance.
Reach out to a local specialist for professional mental health support.
Find answers to the most frequently asked questions here.
At pq99, protecting every player is our responsibility. Join today and enjoy a safe, responsible gaming experience.