Legal Documents

Pq99 Terms and Conditions — Please read before use

This page contains all of pq99's Terms and Conditions for using the platform. Make sure you understand the account opening process, bonus usage, and payment procedures before you start playing.

Last Updated: January 2026 In Bangla

Key Points

Terms & Conditions Key Highlights

The cards below provide a summary of the key policies.

Account Eligibility

You must be at least 18 years old to register on pq99. Each individual may hold only one account. KYC verification is mandatory.

Bonus Policy

All bonuses are subject to specific wagering requirements. You must read the terms before accepting any bonus. Accounts found to be misusing bonuses may be suspended.

Payments & Withdrawals

All local payment methods are supported, including Mobile Banking, Nagad, and Rocket. Withdrawals are typically processed within 5–15 minutes. KYC verification is required before any withdrawal can be made.

Account Security

Keep your login credentials completely confidential. Sharing or selling your account is strictly prohibited. If you notice any suspicious activity, contact support immediately.

Prohibited Activities

Fraud, bonus abuse, operating multiple accounts, and money laundering are strictly prohibited. Any such activity will result in permanent account closure.

Responsible Gaming

Pq99 is committed to responsible gaming. Deposit limits, self-exclusion, and cooling-off periods are available at all times.


These Terms and Conditions take effect from the moment you register on pq99. Opening an account or using the site constitutes acceptance of these terms. Please read them carefully before you begin.

1

General Terms & Conditions

Pq99 (referred to herein as "we", "us", or "the Platform") is an internationally licensed online gaming platform. These Terms and Conditions apply to all access to and use of the Platform and its services.

By accessing or transacting with pq99, you confirm that you have read, understood, and agreed to these Terms and Conditions. If you disagree with any part of them, please refrain from using the platform.

These Terms and Conditions may be updated at any time. Continued use of the platform following any changes will be considered acceptance of the revised terms. We recommend checking this page regularly.

Subject Description
Applicability Effective from the moment of registration
Language Bangla is the primary language; also available in English
License Operated under an international gaming license
Jurisdiction In accordance with international law
2

Account Register

A few basic details are required to register an account on pq99. All information provided at registration must be accurate, complete, and up to date. Accounts created with false information will be closed immediately and deposited funds may be forfeited.

Key Registration Conditions

  • You must be at least 18 years of age.
  • Each individual may only open one account.
  • Operating multiple accounts from the same device, IP address, or payment method is prohibited.
  • Your account password must be strong and must not be shared with anyone.
  • The mobile number or email address registered to the account must remain active.

Account Information Changes

Your name and date of birth cannot be changed after registration. To update any other information, please contact customer support. Identity verification documents may be required.

Account registration is completely free. No initial deposit is required to register.

3

Age Verification & KYC Process

Pq99 takes a strict stance on protecting minors from gaming. Verifying each user's age and identity is a legal obligation. Withdrawals cannot be processed until KYC (Know Your Customer) verification is complete.

Documents Required for KYC

  • National Identity Card (NID) — Clear photos of both sides
  • Passport or Driving License — Accepted as an alternative
  • Selfie Photo — Holding the ID document in hand
  • Proof of Address — Utility bill or bank statement (within the last 3 months)

KYC verification is typically completed within 24–48 hours of document submission. All information submitted is protected with SSL encryption and is never shared with third parties.

Any attempt to complete KYC using a false identity or someone else's documents will result in permanent account closure and may lead to legal action.

4

Deposit & Payment Policy

Depositing on pq99 is simple and secure. All of Bangladesh's most popular payment methods are supported on our platform. Deposits are generally instant with no additional charges.

Supported Payment Methods

Payment Methods Minimum Deposit Maximum Deposit Processing Time
Mobile Banking BDT 200 BDT 50,000 Instant
Nagad BDT 200 BDT 50,000 Instant
Rocket BDT 200 BDT 30,000 Instant
Upay BDT 200 BDT 30,000 Instant
Bank Transfer BDT 1,000 BDT 200,000 1–3 Business Days

Key Deposit Conditions

  • The payment method used for deposits must be registered in your own name.
  • Using a payment method registered under a third party's name is strictly prohibited.
  • Any amount exceeding the deposit limit will be refunded.
  • We may request verification for any deposit transaction that appears suspicious.
5

Withdrawal Policy

Pq99 aims to process all withdrawal requests as quickly as possible. Funds typically arrive in your account within 5–15 minutes of submitting a withdrawal request.

Withdrawal Conditions

  • KYC verification must be completed before any withdrawal can be processed.
  • The minimum withdrawal amount is BDT 500.
  • Withdrawals can only be made to the same payment method used for the deposit.
  • Wagering requirements must be met before any bonus winnings can be withdrawn.
  • The daily withdrawal limit is determined by your account tier.
  • If a withdrawal is already being processed, any additional withdrawal request will remain pending.

VIP members enjoy higher withdrawal limits and priority processing. To learn more VIP Page See.

6

Bonus & Promotions Policy

Pq99 regularly runs a variety of bonuses and promotions. Each bonus offer has its own terms, which are clearly stated on the bonus page.

General Bonus Terms

  • The welcome bonus applies to first-time depositors only.
  • Each bonus has a specific wagering requirement (typically 20x–40x).
  • Not all games may be available for play with bonus funds — restrictions are noted on the bonus page.
  • Bonus abuse or attempting to claim bonuses through multiple accounts will result in the bonus being voided.
  • Specific conditions must be met to cash out winnings obtained from free spins.
  • Bonuses have a limited claim window; any bonus not used within the specified period will expire.

Cashback Offer

The weekly cashback offer is based on your total bet amount over the period. Cashback is credited directly to your account and generally carries no wagering requirements.

Pq99 reserves the right to modify or discontinue any bonus offer without prior notice.

7

Gaming Rules

All games on pq99 are conducted with complete fairness and transparency. Our games run on RNG (Random Number Generator) technology, which is regularly audited by independent third parties.

Betting Rules

  • Once a bet is confirmed, it cannot be changed or cancelled.
  • Each game has its own minimum and maximum bet limits.
  • If a game is interrupted due to a technical issue, the situation will be reviewed and a decision made accordingly.
  • In Live Casino games, the dealer's decision is considered final.
  • Any dispute regarding game results must be reported to support within 24 hours.

Technical Issues

If a game is interrupted due to server issues, internet disruption, or any other technical fault, pq99 will review the situation and provide a fair resolution. Our decision in such cases will be final.

8

Prohibited Activities

Certain activities are strictly prohibited on pq99 in order to maintain security and fairness. Any involvement in such activities will result in immediate account closure, and all balances may be forfeited.

List of Prohibited Activities

  • Opening or operating multiple accounts.
  • Attempting to exploit the bonus system for dishonest profit.
  • Using the platform for money laundering or to conceal the source of illegal funds.
  • Using software bots or automation tools to play games.
  • Attempting to hack the game system or exploit any vulnerabilities.
  • Attempting to access another user's account without authorization.
  • Operating an account on behalf of a minor.
  • Collusion — secretly coordinating with other players to the detriment of others.

When a prohibited activity is detected, all transactions on the account in question will be reviewed. Law enforcement authorities may be notified if necessary.

9

Account Closure & Suspension

Pq99 reserves the right to temporarily suspend or permanently close any account for any reason. In all cases, users will be notified in advance wherever possible.

Reasons for Account Suspension

  • Violation of the terms and conditions.
  • If KYC verification is incomplete or false information has been provided.
  • In cases of suspected fraudulent or suspicious transactions.
  • Upon instruction from a court or law enforcement authority.
  • Extended period of inactivity (more than 12 months).

If you wish to close your account yourself

You may close your account at any time by contacting customer support. All pending withdrawals will be processed before the account is closed. Any valid balance will be returned to you.

10

Responsible Gaming

Pq99 believes gaming should always be fun, never stressful. We place the highest importance on responsible gaming and are here to help users stay in control of their playing habits.

Available Protective Tools

  • Deposit Limit: Set daily, weekly, or monthly deposit limits.
  • Bet Limits: Set a maximum bet amount per session.
  • Cooling-Off Period: Take a break for anywhere between 24 hours and 30 days.
  • Self-Exclusion: Temporarily suspend your account for 6 months or more.
  • Reality Check: Receive periodic reminders about your gaming time.

If you feel that gaming is having a negative impact on your personal or financial life, please reach out to our support team. We will assist you with complete confidentiality. For more details, visit our Responsible Gaming page See.

11

Privacy & Data Protection

Pq99 treats the protection of users' personal data as a top priority. We use 256-bit SSL encryption and never sell or transfer your information to any third party.

For full details on how we collect, use, and protect your data, please refer to our Privacy Policy page available. By creating an account, you also agree to our Privacy Policy.

Your personal information is never shared with third parties except where required by law or by a regulatory authority.

12

Limitation of Liability

Pq99 strives to provide uninterrupted service at all times; however, our liability is limited in certain circumstances.

  • Pq99 is not liable for any losses caused by internet connectivity issues or device problems.
  • If a game is interrupted due to an unexpected technical error, the affected bets will be reviewed.
  • Pq99 is not responsible for delays caused by third-party payment systems.
  • We are not liable for the exposure of a user's own login credentials or any unauthorized access to their account.
  • No compensation will be provided for service disruptions caused by natural disasters, cyberattacks, or other force majeure events.
13

Terms Amendment Policy

Pq99 reserves the right to update these Terms and Conditions, in part or in full, at any time. In the event of significant changes, we will make reasonable efforts to notify users via email or platform notification.

Continued use of the platform after any changes have been made will be considered acceptance of the updated terms. We recommend visiting this page regularly.

You can easily tell whether the Terms and Conditions have been recently updated by checking the "Last Updated" date at the top of this page.

FAQ

You must be at least 18 years old to register an account and play on pq99. Any account found to belong to a minor will be closed immediately, and deposited funds may be forfeited.

No, each person may only hold one account. If multiple accounts are detected for the same individual, all accounts will be closed and all bonuses and winnings will be forfeited.

A wagering requirement means you must place bets totalling a specified multiple of the bonus amount before you can withdraw. For example, a bonus of BDT 1,000 with a 20x requirement means you must wager a total of BDT 20,000. The specific requirement for each bonus is clearly stated on the bonus offer page.

KYC verification is required by law and is essential for user security. It helps prevent fraud and money laundering. Verification is typically completed within 24–48 hours of document submission.

For significant changes, you will be notified via your registered email or through a platform notification. You can also stay informed by checking the "Last Updated" date at the top of this page.

You can close your account at any time by contacting customer support. All pending withdrawals will be processed before the account is closed. Our support team can also assist you with self-exclusion for responsible gaming purposes.

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