Pq99's Privacy Policy — Your data is our responsibility

When you create an account and use our services on pq99, we collect certain necessary personal information. This is done solely to provide you with the best gaming experience, ensure security, and meet legal obligations. We never collect unnecessary or excessive data.

Directly Collected Information

When you register or use services on pq99, the following information is collected:

• Identity Information: Name, date of birth, national ID or passport number.
• Contact Information: Email address, phone number, and residential address.
• Financial Information: Payment method details, transaction history, and account balance.
• KYC Documents: Copies of government-issued documents submitted for identity verification.
• Account Information: Username, password (encrypted), and preferences.

Automatically Collected Information

When you use our site, certain technical information is collected automatically:

• IP address and device information (browser, operating system).
• Login timestamps, session data, and page visit logs.
• Gaming activity data — which games were played, bet amounts, and more.
• Cookies and tracking tokens (see details below).

Pq99 uses cookies so you don't have to re-enter your details every time you log in and to tailor your experience to your preferences. Cookies are small text files stored in your browser.

Types of Cookies We Use

• Essential Cookies: Login sessions and security tokens — the site cannot function properly without these.
• Functional Cookies: Remembers your language preference, theme settings, and game choices.
• Analytics Cookies: To understand which parts of the site are used most — no personal data is included.

Pq99 uses collected data only for specific, legitimate purposes. We never use your information for irrelevant advertising or unsolicited communications.

How Your Data Is Used

• Account Management: Account creation, login verification, and profile updates.
• Payment Processing: Verifying deposits, withdrawals, and transactions.
• KYC & Legal Obligations: Identity verification, anti-money laundering compliance, and meeting regulatory requirements.
• Customer Support: Resolving your issues and responding to complaints.
• Security: Detecting fraud and preventing unauthorized access.
• Service Improvement: Analyzing which features are used most to improve our services.
• Responsible Gaming: Detecting unusual gaming patterns to provide timely support.

Pq99 never sells your personal data to third parties. In limited circumstances, however, necessary information may be shared with trusted partners.

When Your Data May Be Shared

• Payment Processors: Information shared with payment gateway operators to process deposits and withdrawals.
• Law Enforcement: Upon a court order or lawful request from a regulatory authority.
• KYC Service Provider: With authorized third parties for identity verification purposes.
• Technology Service Providers: For managing server infrastructure, cybersecurity, and software systems.

Pq99 applies industry-leading technical and administrative measures to protect your data. Our security team monitors systems around the clock.

Technical Security Measures

• 256-bit SSL/TLS encryption — active on all data transfers.
• Database storage secured with AES-256 encryption.
• Two-Factor Authentication (2FA) available.
• Firewall and intrusion detection systems.
• Automated regular backups and a disaster recovery plan.
• Regular third-party penetration testing and security audits.

Administrative Security Measures

• Only authorized personnel have access to personal data.
• Privacy training is mandatory for all staff.
• Data access is logged and reviewed on a regular basis.
• In the event of a data breach, the relevant regulatory authority will be notified within 72 hours.

At pq99, you have full control over your own data. We believe data belongs to the individual it concerns — we are simply its custodians.

What You Can Do

• Right to Access: You may request to see what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request that your data be deleted under certain circumstances.
• Right to Restriction of Processing: In certain cases, you may request that the processing of your data be restricted.
• Right to Data Portability: You may request your data in a structured, portable format.
• Right to Withdraw from Marketing: You can opt out of marketing communications at any time.

To exercise any of these rights, contact our support team. We aim to respond within 30 business days.

Pq99 is strictly an adults-only platform. We do not provide services to anyone under 18 or collect any data from minors.

Age is verified at registration and identity is confirmed through the KYC process. If we become aware of any underage individual's data in our system, the account is immediately closed and the associated data is deleted.

If you believe a minor is using our platform, please notify our support team.

Pq99's platform uses certain third-party payment gateways and technology services. These services have their own privacy policies that are outside our control.

We ensure our partner organizations comply with industry security standards. However, their own privacy policies govern how your data is handled on their platforms.

Pq99 may update this Privacy Policy from time to time. If significant changes are made, we will notify you by email or through an in-platform notification.

The date of any update will always be shown at the top of this page under "Last Updated". We recommend reviewing this page periodically.

Continued use of pq99 after a revised policy is published will be considered your acceptance of the changes.

For any questions, requests, or complaints regarding our Privacy Policy, please reach out to our dedicated privacy team.